The mission of the Better Business Bureau is to be the leader in advancing marketplace trust with the vision of an ethical marketplace where buyers and sellers can trust each other.
Accredited Businesses must maintain high standards for fair and honest business practices and can be denied accreditation if they fail to comply.
The Better Business Bureau of Acadiana Board of Directors upheld the revocation of two companies and reinstated BBB Accreditation to a third business following a recent meeting of the Board of Directors' Executive Committee.
Following appeals by all three businesses July 30, the Executive Committee of the Better Business Bureau upheld its decision to revoke Accreditation of Landry's Collision Center and Pools Unlimited and reinstated BBB Accreditation to Benoit Roofing & Construction.
BBB takes enforcement of its standards very seriously, as BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions.
All accredited Businesses promise to embody integrity in all business dealings, market place transactions and commitments.
The BBB's Board of Directors originally voted to revoke three companies June 27 and notified Pools Unlimited, 143 White Wing Lane, Sunset, LA 70584, that its accreditation was revoked for failure to resolve two complaints.
BBB Accredited Businesses are required to respond to customer complaints, make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of the BBB and private enterprise.
BBB notified Landry's Collision Center, 207 West Broussard Road, Lafayette, LA 70506, its accreditation was revoked for failure to arbitrate a compliant.
According to the BBB Code of Business Practices, businesses are required to make a good faith effort to resolve disputes, which includes arbitration. The company failed to agree to arbitrate at the request of BBB.
BBB notified Benoit Roofing & Construction, P.O. Box 60476, Lafayette, LA 70596, its accreditation was reinstated after initially being revoked for failing to provide licensing information in a timely manner and quickly responding to BBB requests for this information.
According to the BBB Code of Business Practices, companies are expected to fulfill all licensing and bonding requirements, including providing all licensing and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
The BBB of Acadiana works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses. For more information, please visit www.acadiana.bbb.org.
The BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.
Acadiana residents can now have BBB information in the palm of their hand with the official BBB Search app, a convenient, mobile BBB solution available for the iPhone, iPad and iPod Touch. The app can be found at http://itunes.apple.com/us/app/bbb-search-find-local-businesses/id440014505?mt=8.