Better Business Bureau Serving Acadiana is alerting consumers to Team Viewer Inc., a company offering software for remote computer support, access and online meetings.
The Company currently has an F Rating with BBB, the lowest possible.
Factors that lowered Team Viewer Inc.'s rating include nine complaints filed against business, failure to respond to four complaints filed against business, one complaint filed against business that was not resolved and BBB does not have sufficient background information on this business despite two or more requests.
According to BBB® files, complaints include malfunctioning software, ineffective or rude customer service, no refunds for malfunctioning software, charging clients for free trial periods and charging clients for upgrade without their permission.
The company's complete BBB Business Review can be found at: http://www.bbb.org/west-florida/business-reviews/computers-hardware-software-and-services/team-viewer-in-tampa-fl-90109057#sthash.uKbarwfh.dpuf .
BBB® offers the following tips when making online purchases:
· Know the Website. Before ordering any merchandise, check the URL link to make sure the site is secure. Check to make sure the web address starts with "https://" (the ‘s' means it is secure).
· Read and Compare. When buying a product, read the whole description including the fine print. It is important to understand the details of the product being purchased so there are no surprises when it's delivered. Check competitor prices to guarantee the lowest price.
· Check the Return Policy. Read the return policy to see if the business allows a full refund if the customer is not happy with the product. Review the policy to see who pays for the cost of shipping and handling for the return if applicable.
· Choose the Correct Payment Method. Always pay with a credit card when shopping online. A purchase with a credit card is protected under the Fair Credit Billing Act. This allows customers to briefly hold payment while a problem is reviewed and resolved. It also protects customers in the event that credit card information is stolen and used without permission.
· Be sure to print the receipts and product information of any online purchases to prevent incorrect charges.
· If there is a problem with a purchase or business, complaints can be filed with the Better Business Bureau and Federal Trade Commission at www.ftc.gov/complaint.